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Info

Framed and large items are shipped via UPS ground. Names that are currently in the database are shipped within 7-10 business days. Names not in the database are sent to our dedicated Research Department (The largest facility of its kind in the World) and shipped out in 5-7 weeks. Hand-painted items take between 6-8 weeks for completion. Please allow 10-12 weeks for Heirloom Embroideries as they are all hand stitched. All unframed histories are placed in a tube and shipped via the US postal service.

All of Names.com & The Historical Research Center's heraldic products are custom made and personalized to be a worthy reflection of your family name.

You can be assured that your order is subject to our strict quality control procedures. Handmade items are created by our skilled heraldic artists, based on descriptions contained in historical records, and variations may occur due to artistic interpretation. Due to the personalized nature of our products cancellations will not be accepted by The Historical Research Center without prior notification. Cancellations are subject to a 50% cancellation fee in order to reimburse The Historical Research Center for time and materials used. If your Heraldic product was received damaged, you must notify us within 30 days of receipt for repair or replacement.

 

Contact Info:

Office Hours - Monday - Friday 9:30AM - 5:30PM EST


Phone: 1-800-985-9956


Address:

2107 Corporate Drive
Boynton Beach FL, 33426
U.S.A.


Email: custsvc@names.com